Shipping Information

COVID-19 update from DHL

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We try our best to fulfil your order with in 48 hours but during busy seasons and when we have a lot of order to complete please allow 3-7 working days for your order to be processed, packed, and be posted.

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SHIPPING WITHIN AUSTRALIA: 

Orders under AUD$99.99 - STANDARD SHIPPING - AUD$9.55 - via AUSTRALIA POST 

Orders over AUD$100.00 - FREE SHIPPING - via AUSTRALIA POST  

Upgrade your order anytime - EXPRESS SHIPPING - AUD$12.55 - via AUSTRALIA POST 

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We ship worldwide via DHL Express Shipping exclusively, Parcels via DHL can arrive as little as within 2 days. bringing you a much faster, secured delivery.

SHIPPING TO NEW ZEALAND/OCEANIA: 

Orders under AUD$249.99 - DHL EXPRESS SHIPPING - AUD$25.00 - via DHL EXPRESS

Orders over AUD$250.00 - FREE DHL EXPRESS SHIPPING - via DHL EXPRESS

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SHIPPING TO US & CANADA:  

Orders under AUD$299.99 - DHL EXPRESS SHIPPING - AUD$35.00 - via DHL EXPRESS

Orders over AUD$300.00 - FREE DHL EXPRESS SHIPPING - via DHL EXPRESS 

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SHIPPING TO UK/EUROPE/REST OF THE WORLD: 

Orders under AUD$299.99 - DHL EXPRESS SHIPPING - AUD$35.00 - via DHL EXPRESS

Orders over AUD$300.00 - FREE DHL EXPRESS SHIPPING - via DHL EXPRESS 

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International Taxes & Duties 

When shipping internationally all applicable custom or import fees, taxes and duties are the sole responsibility of the customer/recipient.  

The customer/recipient of the parcel must pay these charges.

Unfortunately we have no control over these charges and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.

 

IMPORTANT INFORMATION:

ALL ORDERS ARE SENT WITH A TRACKING NUMBER 

Please ensure that you have entered the correct email address when checking out.

All Tracking numbers and sent via email, once your items has been shipped.

Please check auspost.com.au for more details regarding the delivery of your order.

We do not have control over whether your order gets stuck in customs/sort facilities both within Australia and internationally. 

If you wish to purchase shipping insurance for your order, please contact us prior to completing your order. This will be an extra charge for customer according to location. 

If your order gets returned to SEDA Collective because of wrong address or failure to collect the item, you will have to pay for the re-postage cost.

Once we post your parcel, it’s then completely up to Australia Post/SENDLE/DHL as to how quickly it will arrive. Please save the email we send out with tracking informations.

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By placing an order with SEDA Collective you have acknowledged this information and understand the timeframes involved.

Please pop us an email to hello@sedacollective.com & we will happily help with any questions you may have.