Refund policy

EARRINGS:

  • Due to hygiene reasons we do not accept returns or exchanges on earrings.
  • We do not accept returns due to change of mind.
  • Return and refund on earrings will only apply if the item is faulty, in that case, please email hello@sedacollective.com to proceed. You will be refunded by the same method with which you paid, excluding the original shipping charges.
  • Our policy lasts 14 days (within Australia) and 30 days (international). If 14 days (within Australia) and 30 days (international) have gone by since the arrival of your parcel, unfortunately we can’t accept your return. 
  • If you are still unsure please email us at hello@sedacollective.com and we will assist you in any way we can.

NECKLACE AND BRACELETS

  • SEDA Collective gladly accepts returns for exchange or store credit on full priced items.  
  • Item must be returned in their original condition.
  • Return shipping method and associated costs are the responsibility of the customer.
  • We do not accept returns due to change of mind.
  • Return for refunds will only apply if the item is faulty, in that case, please email hello@sedacollective.com to proceed. You will be refunded by the same method with which you paid, excluding the original shipping charges.
  • If you paid via card, funds take 5-7 business days to securely process. If you paid via AfterPay you will receive an email from AfterPay outlining your AfterPay account amendment.
  • Our policy lasts 14 days (within Australia) and 30 days (international). If 14 days (within Australia) and 30 days (international) have gone by since the arrival of your parcel, unfortunately we can’t accept your return. 
  • If you are still unsure please email us at hello@sedacollective.com and we will assist you in any way we can.

 READY IN STOCK FOOTWEAR:

  • SEDA Collective gladly accepts returns for exchange or store credit on full priced items.  
  • Item must be returned in their original condition.
  • Return shipping method and associated costs are the responsibility of the customer.
  • We do not accept returns due to change of mind.
  • Return for refunds will only apply if the item is faulty, in that case, please email hello@sedacollective.com to proceed. You will be refunded by the same method with which you paid, excluding the original shipping charges.
  • If you paid via card, funds take 5-7 business days to securely process. If you paid via AfterPay you will receive an email from AfterPay outlining your AfterPay account amendment.
  • Our policy lasts 14 days (within Australia) and 30 days (international). If 14 days (within Australia) and 30 days (international) have gone by since the arrival of your parcel, unfortunately we can’t accept your return. 
  • If you are still unsure please email us at hello@sedacollective.com and we will assist you in any way we can.

PRE-ORDER FOOTWEAR:

  • Due the nature of the pre-order process we do not offer refunds on pre-order items. 
  • SEDA Collective gladly accepts returns for exchange or store credit on full priced items.  
  • Item must be returned in their original condition.
  • Return shipping method and associated costs are the responsibility of the customer.
  • Return and refund on pre-order will only apply if the item is faulty, in that case, please email hello@sedacollective.com to proceed. You will be refunded by the same method with which you paid, excluding the original shipping charges.
  • If you paid via card, funds take 5-7 business days to securely process. If you paid via AfterPay you will receive an email from AfterPay outlining your AfterPay account amendment.
  • Our policy lasts 14 days (within Australia) and 30 days (international). If 14 days (within Australia) and 30 days (international) have gone by since the arrival of your parcel, unfortunately we can’t accept your return. 
  • If you are still unsure please email us at hello@sedacollective.com and we will assist you in any way we can.

 READY IN STOCK VINTAGE SUZANI COATS:

  • SEDA Collective gladly accepts returns for exchange or store credit on full priced items.  
  • We do not accept returns due to change of mind.
  • Item must be returned in their original condition.
  • Return shipping method and associated costs are the responsibility of the customer.
  • Return and refund will only apply if the item is faulty, in that case, please email hello@sedacollective.com to proceed. You will be refunded by the same method with which you paid, excluding the original shipping charges.
  • If you paid via card, funds take 5-7 business days to securely process. If you paid via AfterPay you will receive an email from AfterPay outlining your AfterPay account amendment.
  • Our policy lasts 14 days (within Australia) and 30 days (international). If 14 days (within Australia) and 30 days (international) have gone by since the arrival of your parcel, unfortunately we can’t accept your return. 
  • If you are still unsure please email us at hello@sedacollective.com and we will assist you in any way we can.

PRE-ORDER CUSTOM SUZANI COATS:

  • Due the nature of the pre-order process we do not offer refunds on pre-order items. 
  • SEDA Collective gladly accepts returns for exchange or store credit on full priced items.  
  • We do not accept returns due to change of mind.
  • Item must be returned in their original condition.
  • Return shipping method and associated costs are the responsibility of the customer.
  • Return and refund on pre-order will only apply if the item is faulty, in that case, please email hello@sedacollective.com to proceed. You will be refunded by the same method with which you paid, excluding the original shipping charges.
  • If you paid via card, funds take 5-7 business days to securely process. If you paid via AfterPay you will receive an email from AfterPay outlining your AfterPay account amendment.
  • Our policy lasts 14 days (within Australia) and 30 days (international). If 14 days (within Australia) and 30 days (international) have gone by since the arrival of your parcel, unfortunately we can’t accept your return. 
  • If you are still unsure please email us at hello@sedacollective.com and we will assist you in any way we can.

SALE ITEMS:

  • Items marked on ‘SALE’ at the time of purchase cannot be returned or refunded, unless faulty.

NEED FURTHER HELP?

Please pop us an email to hello@sedacollective.com & we will happily help with any questions you may have.