Returns & Exchanges

At SEDA Collective, we want you to feel confident and happy with your purchase.

Many of our pieces are handcrafted, produced in small quantities, or one-of-a-kind. Due to the unique nature of our collections, our returns and exchanges policy varies depending on the product.

Please read the following information carefully before making your purchase.

Earrings

For hygiene reasons, we do not accept returns or exchanges on earrings due to change of mind.

If your earrings arrive faulty, damaged, or not as described, please contact us at hello@sedacollective.com so we can assist you.

Your rights under Australian Consumer Law remain unaffected.

Necklaces & Bracelets

We accept eligible returns for exchange or store credit on full-priced necklaces and bracelets, provided that:

• Items are returned in their original, unworn condition.

• Items are returned with their original packaging.

• A return request is made within the applicable timeframe.

We do not offer refunds for change of mind.

Return shipping costs for change-of-mind exchanges or store credit are the responsibility of the customer.

If your item is faulty or does not meet applicable consumer guarantees, please contact us to arrange an appropriate resolution.

Ready-to-Wear Vintage Suzani Coats

Our vintage Suzani coats are individually crafted and may feature unique characteristics reflecting the materials, textiles, and traditional techniques used.

We accept eligible returns for exchange or store credit on full-priced, ready-to-wear coats, provided they are returned in their original, unworn condition.

We do not offer refunds for change of mind.

Return shipping costs for change-of-mind returns are the responsibility of the customer.

If your coat arrives faulty or is not as described, please contact us at hello@sedacollective.com.

Custom & Pre-Order Suzani Coats

Our custom and pre-order Suzani coats are specially prepared or made to order.

Due to the nature of this process, we do not offer refunds or cancellations for change of mind once an order has been confirmed.

If your item arrives faulty, damaged, or does not meet applicable consumer guarantees, please contact us so we can assist you with an appropriate remedy.

Pre-Order Footwear

Due to the nature of our pre-order process, we do not offer refunds for change of mind on pre-order footwear.

Eligible full-priced items may be considered for exchange or store credit, provided they are returned in their original, unworn condition.

Return shipping costs for change-of-mind exchanges are the responsibility of the customer.

If your footwear arrives faulty or does not meet applicable consumer guarantees, please contact us for assistance.

Sale Items

All sale purchases are final for change-of-mind purposes.

We do not accept change-of-mind returns or exchanges on discounted items.

This does not affect your rights under Australian Consumer Law if an item is faulty or does not meet applicable consumer guarantees.

Return Timeframes

For eligible change-of-mind returns and exchanges, please contact us within the following timeframes:

• Australia: Within 14 days of receiving your order.

• International: Within 30 days of receiving your order.

Returns requested outside these timeframes may not be accepted.

These timeframes do not limit any rights you may have under applicable consumer law.

Refund Processing

Where a refund is approved, it will generally be processed through your original payment method.

• Credit or debit card: Refunds generally take 5–7 business days to appear, depending on your payment provider.

• Afterpay: Refunds and payment adjustments will be processed through Afterpay in accordance with its procedures.

Refund processing times may vary depending on your financial institution.

Where required by Australian Consumer Law, applicable original shipping charges and reasonable return shipping costs will also be addressed.

How to Request a Return

To request an eligible return, exchange, or refund, please email hello@sedacollective.com with your order number, the item you wish to return, and the reason for your request.

For faulty or damaged items, please include photographs where possible to help us assess your request.

Please contact us before sending any items back so we can provide the appropriate return instructions.

Need Further Assistance?

We're always happy to help.

If you have any questions about your order, our handcrafted pieces, or our returns and exchanges policy, please get in touch.

Email: hello@sedacollective.com

Thank you for supporting SEDA Collective and the artisans behind our creations.